Thursday, May 19
7:15 a.m. (EST)
8:15 a.m. (EST)
Welcome and Day 2 Kick-off
Liz Irwin, Publisher Furniture Today; Bill McLoughlin, Editor-in-Chief Furniture Today and Sheila Long O’Mara, Executive Editor Furniture Today welcome attendees to the second day of the 2022 Bedding Conference.
Keynote: Scott Deming
The Ultimate Customer Service Experience
We have all heard the common tilt toward customer service-based communications, but companies rarely align their teams to meet consumers’ expectations. Creating the ultimate customer experience involves serving as a loyal evangelist to your brand, and the products and services that support the organization.
9:45 a.m. (EST)
State of the Industry
Get a snapshot look at the state of the industry sales growth from the International Sleep Products Association’s statistics committee. In addition, the group will share the latest information on antidumping and the impact on the bedding category
10:45 a.m. (EST)
Retailers share real-world experience with consumer shopping Habits
Discussion with TSI and four retailers regarding today’s interactions with mattress consumers, how they shop and the knowledge they bring into the store before they make the purchase.
1:00 p.m. (EST)
Highlights of our Golf Scramble
1:05 p.m. (EST)
Highlights of the Charity Event
1:15 p.m. (EST)
Keynote: Brittany Hodak
How would your business change if the number of qualified referrals you received doubled? How about if it quadrupled? What would it mean if — instead of just creating customers — you were creating engaged, loyal superfans? Garner actionable strategies for creating and automating experiences that convert customers into devoted superfans—repeat clients who will advocate for your product or service without you even having to ask.
2:15 p.m. (EST)
Networking Break: Please visit our sponsor booths at this time
2:30 p.m. (EST)
Speaker: Craig McAndrews
A playbook for modern sellers
Buyers are less reliant than ever on sellers to solve their problems; the traditional selling approach has become a drag on business; digital tools change the selling approach for today’s sellers. Learn five steps to launching a digital selling strategy.
3:30 p.m. (EST)
Panel: Connecting online with consumers
Digital bedding brands share ideas for building consumer conversations/connections online. Digital native bedding brands will discuss tactics for staying in touch with consumers online to nurture relationships and boost sales.
4:30-6:30 p.m. (EST)
6:30 p.m. (EST)